Provider Terms

Read this first

This is the agreement between you and ClientHaus. We wrote it in plain English on purpose. You should be able to read the whole thing in about ten minutes and know exactly what you are paying, what you are getting, and what happens if you leave.

If anything here is unclear, email us before you sign up. We would rather explain it now than argue about it later.

Who this is for: independent licensed professionals — barbers, stylists, cosmetologists, bridal artists, tattoo artists, nail technicians, and estheticians — who use ClientHaus to run their booking and take deposits.

Where this applies: the United States only, for now.

How you agree to this. Creating an account and starting a subscription means you accept these terms. That is a binding agreement, the same as signing paper.

1. What ClientHaus is, and what it is not

What we are. ClientHaus gives you a booking website, a calendar, a way to take deposits, and tools to manage your clients. You use it to run your own business.

What we are not. We are not your employer, your business partner, or your agent. We do not do your hair, ink your clients, or set your prices. You are an independent business owner. Everything you do for your clients is between you and them.

We are not a marketplace. We do not send you clients and take a cut of your service revenue. We do not rank you against other providers. We do not own your client list. You bring your clients, or you find them yourself, and they are yours.

On deposits, you are the seller. When a client pays a deposit through ClientHaus, the payment is processed to your own Stripe account. You are the merchant of record for that transaction. We facilitate it and take a disclosed fee. Section 5 explains how the money moves.

2. Who can use ClientHaus

You can sign up if all of these are true:

• You are 18 or older and legally able to enter a contract.
• You are operating a real business in the United States.
• You hold every licence, permit, and registration your trade requires in the state where you practise.
• The information you give us is accurate.

If any of that turns out to be false, we can suspend or close your account. See Section 9.

3. What it costs

There are three kinds of money here. Read all three.

Setup fee — $29.99, once

Charged when you sign up. Every plan, monthly or annual. It is not refundable.

Your subscription

About the step-up. If you are on Early Professional or Professional Launch, your rate goes up after your first 12 months. That is not a hidden increase — it is the deal. You get a lower rate while you are building, and you move to the standard rate once you are established. We will email you before it happens.

Founders is limited to the first 100 members. If you are one of them, your rate never changes and you get every Expert feature at $16.99. That is a permanent commitment from us. If we raise prices generally, Founders stay where they are.

Booking fee — 3.5% + $0.30

When a client pays a deposit through ClientHaus, we take 3.5% plus 30 cents from that deposit. The rest goes to you.

Example. A client pays a $50 deposit. Our fee is $2.05. You receive $47.95, less Stripe's own processing fee.

What this fee is not. We do not take any percentage of what you charge for your actual service. If you charge $200 for a balayage and take a $50 deposit through us, we take our fee on the $50 — not the $200. What happens at the chair is none of our business.

Why there is a fee at all. Card processing costs money. Every platform pays it. We charge a bit above our cost, and that is how the booking side of the business pays for itself.

Optional add-ons

• AI Receptionist — SMS: $6.99/month
• AI Receptionist — Phone: $12.99/month, 60 minutes included, $0.10/min after
• Extra gallery photo packs: priced in-app, 12 photos per pack
• Branded QR code: $2.00, one time

Billing, failed payments, and tax

Billing. Subscriptions renew automatically on the same day each month or year until you cancel.

Failed payments. If a charge fails, we will retry and email you. If it is still unpaid after a reasonable period, we may suspend your account until it is settled. Your data stays put during suspension.

Tax. Prices shown do not include any sales or use tax that may apply. Where we are required to collect it, it will be added at checkout.

4. What is in each plan

Every plan includes your booking website, calendar, client management, deposits, automated reminders, and a custom accent colour.

You can buy extra gallery photo packs on any plan.

5. Getting paid

We use Stripe. When you sign up, we will walk you through creating a Stripe account. It takes about ten minutes and Stripe will ask for your business details, your ID, and your bank account. That is a legal requirement for anyone accepting card payments, not something we invented.

Your money goes to your Stripe account, not ours. We never hold your deposits. When a client pays, the money settles to you, minus our booking fee and Stripe's processing fee.

What we owe you. Our obligation is to pass through what a client actually pays, less the fees disclosed in Section 3. That is it. We are not a bank and we do not guarantee Stripe's obligations — if Stripe holds, delays, or reverses a payout, that is between you and Stripe, and we will help you chase it but we cannot override it.

Payouts. Stripe sends money to your bank on a schedule you can see in your Stripe dashboard. Timing is Stripe's, not ours.

Refunds to clients. If you refund a client, that comes out of your Stripe balance. Our booking fee on the original transaction is not returned.

If a client disputes a charge. Stripe handles disputes and, under our current configuration, Stripe covers losses on connected accounts that cannot cover them themselves. You should still respond to disputes — you know what happened at the appointment and we do not.

6. What you are responsible for

Your licences. You confirm that you hold every licence, permit, and registration your work requires in the state where you practise, and that you will keep them current. If a client or a regulator raises a question about your licensing, that is yours to answer.

Your laws. You will follow the laws of your state and city — health and safety rules, sanitation standards, tax obligations, employment rules if you have staff.

Your services. What you do, how you price it, whether you honour a refund, how you handle a client who is unhappy with their colour — all yours. We give you the booking tools. We do not supervise the work.

Your taxes. You are responsible for your own income and sales tax. We do not withhold anything. Stripe may issue you a 1099-K if you cross the reporting threshold.

Your clients' information. When you collect a client's phone number or email through ClientHaus, you are responsible for using it lawfully — that includes text-message consent rules. Do not import a list of people who never agreed to hear from you.

Notes you keep about clients. You can save notes against a client — preferences, allergies, anything that helps you do your job well. Those notes are yours, and everything in Section 8 about your data applies to them. If you record health-related details such as an allergy or a reaction, you are responsible for handling that information lawfully and for telling your clients you keep it.

7. Your content

You keep ownership. Photos, service descriptions, your bio, your logo — all yours. We do not claim any ownership of it.

What you are promising us. You confirm you have the right to use everything you upload. That means your own work, or work you have permission to post. Do not post someone else's portfolio.

The permission we need. To run your storefront we need permission to store, display, resize, and distribute your content — that is what putting a photo on a public booking page means technically. So you grant us a non-exclusive, worldwide, royalty-free licence to use your content for the purpose of operating and promoting the ClientHaus platform, including showing your storefront to clients and featuring providers in our own marketing. This licence ends when you delete the content or close your account, except for copies already made in backups or in marketing already published.

If you would rather not be in our marketing, email us and we will leave you out. That does not affect anything else.

8. Your data is yours

Your client list belongs to you. Names, phone numbers, emails, booking history, notes — all of it. We do not sell it, rent it, or use it to market to your clients.

What we are allowed to do with it. To run the platform, we need permission to store and process that data — showing your bookings, sending reminders, processing payments, keeping records. That permission is limited to operating the service for you, and it ends when you close your account. It does not make the data ours.

You can get it out. Email us and we will send you your full client and booking data in a spreadsheet. We are building a download button so you will not have to ask — when it ships, it will be in your dashboard.

We will not hold your data hostage. If you leave, you take your clients with you. That is the whole point.

Who else sees it. We share what is necessary with the companies that help us operate: Stripe for payments, Twilio for text messages, our hosting and database providers. Nobody else. Our Privacy Policy has the detail.

9. What we will not allow

We will remove content or suspend an account for:

• Photos or content you do not have the right to use
• Content that harasses, threatens, or defames anyone
• Anything illegal, or anything promoting illegal activity
• Fraud, or attempting to use the platform to launder money
• Impersonating another provider or business
• Practising without the licences your trade requires
• Deliberately trying to break, overload, or abuse the platform
• Trying to route payments around the platform to avoid the booking fee

Outside of that, what you put on your storefront is up to you. It is your business and it should sound like you.

How suspension works. For non-payment, we will email you and give you a chance to fix it before anything is switched off. For anything on the list above, we may suspend immediately if there is a risk to someone, and we will tell you why.

If we close your account for a reason on that list, you do not get a refund, and the data-retention window in Section 11 still applies so you can export.

10. If something you do causes us a problem

If someone brings a claim against ClientHaus because of your services, your content, your licensing, or your breach of these terms, you will cover it — including our reasonable legal costs.

In plain terms: if a client sues over a chemical burn, if a photographer comes after a photo you posted, if a regulator asks why an unlicensed provider was operating — those are yours, not ours. We will tell you promptly if a claim comes in, and you get to run the defence.

This does not apply to anything caused by our own negligence or our own breach of these terms.

11. Cancelling

• Monthly plans. Cancel any time. Your subscription runs to the end of the period you have paid for, then stops. No refund for the remainder of that period.
• Annual plans. Cancel any time and we will refund the unused portion, prorated.
• The setup fee is never refundable. It covers work we have already done.

After you cancel. We keep your data for 30 days so you can export it or change your mind. After 30 days it is deleted permanently and we cannot get it back. Export anything you want before then.

Your Stripe account is yours. Cancelling ClientHaus does not close it. Payouts for money already collected still reach you.

Your storefront comes down when your subscription ends. Any links you have shared will stop working.

12. What we promise, and what we do not

We promise to run the platform in good faith, keep your data reasonably secure, pass through what you are owed under Section 5, and tell you before we change anything that costs you money.

We do not promise the site is never down. We are a small company. We deploy updates, sometimes at odd hours, and things occasionally break. We will fix problems as fast as we reasonably can, but we do not guarantee any specific uptime and we are not offering credits for downtime.

We do not promise you will get bookings. The platform is a tool. Whether your business grows is down to you.

Third parties can fail too. Stripe, Twilio, our hosting — if one of them has an outage, that affects you and it is not something we control.

We are not liable for your business outcomes. If a client no-shows, if a booking does not come through, if you lose income because the site was down — we are sorry, and we will help where we can, but we are not responsible for your lost revenue.

Our maximum liability to you is the amount you have paid us in the twelve months before whatever went wrong. We are not liable for indirect, incidental, or consequential damages, or for lost profits.

13. Changes to these terms

We may update these terms. If a change affects what you pay or what you get, we will email you at least 30 days beforehand. If you do not like the change, you can cancel — and if you are on an annual plan, we will prorate the refund.

Founders rate is excluded from this. We cannot raise your locked rate by changing the terms. That is the deal and it does not move.

14. Disputes between us

If there is a problem, email us first. Most things get solved in one message.

15. The legal bits at the end

This is the whole agreement. These terms, plus our Privacy Policy, are the complete agreement between us about ClientHaus. Anything said in an email, a sales call, or on social media does not override what is written here.

If part of it is unenforceable, the rest still stands. A court can strike one clause without throwing out the agreement.

We can transfer this agreement if ClientHaus is sold or merges. You cannot transfer your account to someone else without our written agreement.

Not enforcing something once does not waive it. If we let something slide, we have not given up the right to enforce it later.

How we contact each other. We will email the address on your account — keep it current. You reach us at clienthaus@gmail.com.

Things outside anyone's control. Neither of us is liable for failures caused by events we cannot control: natural disasters, war, pandemics, internet or power outages, or the failure of a third-party service.

Electronic agreement. You agree that clicking to accept these terms has the same effect as a signature, and that we can send you notices electronically.

16. Contact

Questions about these terms? Email clienthaus@gmail.com.